Refund & Cancellation Policy

Effective date: October 9, 2026

7-day first-order fit guarantee · Request a review · Prior subscriptions

1. 7-day first-order fit guarantee

For new purchases from October 9, 2026, an organization's first paid order is eligible for a fit refund if it consists of one single-state, one-time Market Brief or Intel edition. The guarantee may be used once per organization, including an eligible founder-priced purchase and either the one-user or 2–5 named-user license. If the edition does not fit your intended research task, request the refund within seven calendar days after the purchased files are first delivered or made available to you. This window starts with delivery or access, not an earlier payment date.

Send the request as described below with a short explanation of the mismatch. The request is reviewed against these eligibility conditions; an automated refund is not promised. An eligible fit refund returns the amount actually paid for that edition and its user license, with applicable tax handled with the refund. The guarantee does not cover multi-state baskets or collections, subsequent orders, digital kits, listing placements, custom work, advisory services or historical subscriptions. No paid reservation or paid Refresh/Pro plan is currently offered.

On refund, the refunded edition's license ends for every licensed user. Stop using the edition and delete the downloaded files and all copies shared with licensed users. Refunded payments do not generate upgrade credit and the same Brief payment cannot be both refunded and used for a Brief-to-Intel upgrade. Independently obtained public facts are unaffected.

2. How to request a refund or billing review

Email billing@psairgroup.com, or use Existing purchase support. Include the purchase email, organization, order or receipt reference, product, state and edition, and the reason for your request. For the fit guarantee, a brief explanation of why the edition does not fit is sufficient; do not send confidential project details, payment-card details or sensitive personal information. You can use the order receipt and delivery email to identify the purchase and delivery date.

The received timestamp determines whether a request is within the seven-day window; time needed for PSAIR to review a timely request does not make it late. Refunds are reviewed and, when approved, issued through the original payment method. Bank and payment-provider processing times may vary. Keep your request confirmation or sent email.

3. Other one-time digital purchases

Dated Market Brief and Intel editions and released multi-state collections are one-time digital products. If a cancellation request is received before the purchased files have been delivered or made available, PSAIR may cancel and refund the order. After delivery or access, purchases outside the fit guarantee are generally final, except for duplicate charges, billing errors, failure by PSAIR to provide the purchased product, or where a refund is required by law. Report missing files or access problems to support@psairgroup.com.

Digital kits and any reviewed listing placement retain their separate kit, delivery and placement terms. The $79 Listing + Kit allocation is $19 for the kit and $60 for placement; this allocation does not extend the report fit guarantee to either component.

4. Actual prior subscriptions only

No new subscription enrollment is offered. Any actual prior subscription remains governed by its checkout terms or written agreement and applicable law; the current one-time offer does not cancel, replace or reduce previously purchased rights. The archived subscription terms remain accessible for those contracts.

Under the historical policy, annual subscription charges are generally non-refundable after the paid term has begun and access has been provided. Canceling stops future renewal charges and does not ordinarily result in a prorated refund of the current paid term, unless the actual agreement or applicable law provides otherwise. To avoid a renewal, email billing@psairgroup.com before the renewal date or manage an existing subscription. PSAIR uses the received cancellation-request timestamp to determine timeliness.

5. Advisory and custom research

Custom research, proposal support, capture support, executive briefings, and other advisory work may be governed by a separate proposal, statement of work, invoice, or agreement. The cancellation and refund terms in that document control for that engagement. The report fit guarantee does not apply to these services.

6. Required consumer rights

Nothing in this policy limits a refund, cancellation, or other remedy that cannot legally be waived under applicable law. Duplicate or incorrect charges and failure to supply a purchased product can be reported regardless of the fit-guarantee exclusions.